Customers or clients are crucial for any business. No business can thrive without customers. Imagine situations outside banks or an electricity bill payment counter with long queues. These customers, often standing in long queues causes commotion and dissatisfaction amongst customers. However, missing a payment of a bill is not desirable. Hence standing in the queue and paying it is of utmost importance. However, to manage these queues to give satisfaction to one’s customers is called queue management.

There are various kinds of queues – structured queues and unstructured queues. Structured queues are the ones found outside supermarkets or outside airports where the queue is formed in a predictable manner. The unstructured queues are formed by people from different locations gathered in the queue waiting area, like the queue outside an ATM or taxi queues. There is yet again a third kind of queue called the mobile queue. Here the customers can let the service provider know about their problem through an application in their mobile phones without physically waiting in a queue. Thus these queues in the queue waiting area are nothing but ways to measure customer flow in a structured and easy way. Knowing the number of footfall gives a better view of the business.

Queue Management

Queue management is essential for mainly two reasons: for enhanced customer satisfaction and for reduction of cost. There are many automatic queuing system that are used to count footfall in an outlet or a bank or a supermarket. They use people sensors at entrances or at waiting areas of the queue to measure the number of people and to gauge their behavior.

The automatic queuing system measures the following things : number of people entering the said place, the length of the queue, average waiting and idle time, total waiting time. Overhead detectors are used in areas where queues are long and in locations where the length of the queue cannot be gauged. Also, with advanced technological developments leading to connectivity through network, there is an increased scope of deploying queue management system centrally.

These computerized queue management systems give a more or less accurate data about the customer flow, the time of waiting, the idle time that is wasted between processes and also about the behavior and attitude of people. This in turn helps to improve the services to provide better customer satisfaction. Cost reduction is also possible through these queue management software.

The fast moving world and faster growing market requires some concept with content that is attractive and straight away answers the requirement of a customer need. It should not only concentrate on customers but also with the partners and prospects of the company ensuring a successful and healthy growth in the organization. Mainly for all those E-commerce organizations, holding a POS can make a huge and visible difference in making a better business than the earlier good one.

The strategy –

The immediate phase of interaction for any customer with an E-commerce company is the website itself. The reason is it works 24/7 without making an expensive budget list like paying the staff and paying for the shop rent. Many sales turn up every hour of the day without even anyone physically staying there and even after the shops in the city are closed already. The barriers of location and schedule might completely be erased for the customers. But, for the continuous revenue generation few strategies related to digital world need to be applied. They are –

* Targeted customers needs to find the website as a solution

* Make prospective changes to concentrate on organizations quirky selling point

* Developing right methodologies to make the products and services get engaged in every important role of the company

* Make necessary improvements for the SEO such that it can give better results

* Make the design of the website as user friendly

5 ways to enhance the business progress –

For cash registers have slowed down long time ago and slowly POS has almost replaced the system, integrating this POS with the brand new E-commerce website of any company can see magic in no time. Many companies do right things at right time and even in Singapore POS also many E-commerce websites have already merged to make a difference in the business. Check these ways to improve business.

* Money is being saved for many companies for there no longer require any labour to check the online orders and match with the stock. Everything is handles within POS at the loss of nothing and with few cleanups if any error in data entry.

* To withstand the competition using the technology and marketing the products helps getting faster into the customers. New sales can be made popular by optimising the search engine

* Any pricing changes and any sort of promotions will be updated immediately with Singapore POS system

* The data needs to be consistent and it should be improved to tackle all kinds of synchronizations to operate in a structured manner

* New avenues can be explored with developing the staff and their learning skills therefore resulting in customer satisfaction

Across the globe – Many countries across the globe got the familiarity with the self service kiosk or the most commonly referred interactive kiosk. It has served many purposes across the world in meeting a variety of demands from the customer. For example, in the country like UK, thousands of Kiosks are set up to help the job seekers find the right job for them with the help of Kiosks. Another example is of the United States of America which developed a kiosk at the immigration centre which helps the visitors to register themselves as they move to US and also to register while they leave.

What kind of industries? – Also many countries has the services for the Postal favour where all the HR related matters are made available for those employees who are disconnected from their jobs for a while will be getting all the updates related to their jobs, training that are helpful for their career and can monitor the benefits available to them and maintain finances at the comfort of the nearby self service kiosk without getting struck with the main HR department of a company. In India too, Kiosks are used from making bill payments to get a movie ticket. Recent surveys showed United States and Canada hold the top places in the place of Kiosks. Companies which use the kiosks are Wal-Mart, The Home Depot, Future Shop are to name a few.

Human adaption to the Kiosk – The evolving technology has presented the computerized feature which has all the software and hardware system with a user friendly processor that helps meet a demand of the customer at an ease is what required by every customer. So there are a variety of tasks an interactive kiosk can do if designed to meet the requirement and constructed with the necessary software and hardware. To name a few are the Movie ticket, restaurant and DVD vending are the types of kiosks which are gaining much popularity in recent time and in crowded areas. Also, the construction and design of a kiosk varies from the indoor ones to that of outdoors.

Types –

Movie ticket Kiosk – Almost all the multiplex theatres in many countries have these features of movie ticket kiosk enabling the user to purchase a ticket by swiping a credit or debit card and in other cases to pick up a ticket which is already purchased through online payment. These are often called as ticket machines.

Restaurant Kiosk – It is the new method followed by many chain of restaurants to make an order sitting in the cafe / restaurant / hotel at their own comfortable table and making orders from tablet. Cashier station is available such that it can decrease the wait time for customers.

While many businesses do recognize the criticalities of analytics and data, they fail to put the proper tools and processes in place. The failure to implement business intelligence system may be due to several factors such as lack of business ownership and governance, overdependence on conventional IT techniques and not possessing a favorable environment for proper collaboration and knowledge management.

Check out some of these best practices that you should follow for implementing a business intelligence system successfully.

Your business should have a strong presence of foundation

As far as the Business Intelligence or BI is concerned, there are two major parameters in it-governance of deploying the BI and data governance. Organizations must first understand what data are available internally and from external sources for gaining competitive advantages. They need to also appreciate what is the importance of that data with respect to decision making, developing fresh services and products, improving the business processes among others. Organizations also need to have proper clarity on how they should define the various data items and the external and internal rules applicable for capturing, storage and data processing. The governance for BI constitutes the processes and rules with respect to creating report, prioritization, usage and distribution of reports.

Use agile methods and target for delivering self-service

Even if your BI deployment is well-planned and best-supported, it may not give you the desired output if the selected methodology for development is not appropriate for the delivery of a Business Intelligence initiative. A sure shot mechanism to increase the success of a BI project is to make use of agile techniques wherever possible. The term agile means adopting a scientifically tested iterative approach with proper focus on classifying all the project elements into the tiniest possible chunks and ensuring that all these elements work in a collaborative manner. Frequent review of tangible project deliverables is a must too.

Involvement of all necessary stakeholders into a business intelligence deployment

There are some business intelligence projects that bomb at a very early stage. There are others that may reach the final stage of signoff and delivery when the management announces that they do mot fulfills their expectations. In most of the cases, the reason for such failure is due to inadequacy of involvement of the process owners or the top executives or may be from both parties. However, it is much more than simply having a set of defined requirements and a business sponsor for supporting the implementation. Implementing a BI system is also about having proper processes and relationships in place so that there is proper collaboration with the executives in a business.

Business intelligence is critical for a company to prosper. Ir may be a good idea to hire a service provider that can take care of your POS Singapore as well as BI requirements.

Every business typically focuses on results and its business strategy but what each organization must focus on is their Human Resource department. Employees in this department help the business to eventually deliver the results. They are responsible for empowering employees in the organization and are instrumental in delivering results. It is very important to look at the leadership and the employee in organization structure along with the HR department. For most effective results, it becomes important to empower the HR and ERP system is the best way to initiate this step. Listed below are some facts how SAP strengthens HR in any organization:

Recruitment – Talent acquisition team or the recruitment team is highly benefited with ERP’s recruitment module as this module helps in locating the organization wide vacant positions. Market is changing very rapidly these days and it is therefore the need of hour to ensure that the candidate recruited meets the criteria of the stated role. ERP’s recruitment module helps the recruiters match the skill set of the open position against the shortlisted profile of the potential candidate.

Employee data – Employee data is required to be maintained by every organization. This data includes information like age, gender and ethnicity. Many governments in countries run audits and check on employee information and data on random basis and from time to time to make sure that there are no hiring or firing concerns or discrimination issues. When such information is solicited, HR should be able to run the report and share with the Government personnel. ERP modules support the HR in this reporting regard.

Reporting – Reporting is an essential part of the human resource function and the ERP system helps customizing and saving reports to get the desired output. Reporting happens to be an instant feature of the SAP accounting software. HR person will not have to wait until the end of the month to generate a report.

Employee payroll and performance data – Some employee information like performance rating, pay grade, salary and leave information is needed to be checked by the employer at any point of time and ERP system keeps account of this information. HR can pull a report and customize them basis the need. Multiple types of reports like high performer data or payroll validation records or headcount numbers can be drawn directly from the system.

SAP has offered many different modules to the human resource department thus empowering and strengthening it and ensuring that the business intelligence has been embedded in its modules. Reporting, defined access levels, change of employee status, role fitments are some of the features offered by SAP making HR an essential pillar contributing to the organization’s success.

Enterprise Resource Planning, ERP, for business Information and Communications Technology, ICT, combined make for efficient and smooth workflow for your business. Information technology is the most significant force behind a virtually shrinking world. Interruption of that flow of information can literally bring businesses to a screeching halt. Businesses need experts like Hitachi to gather all the components of communication and create an implement SAP properly that makes all the parts function as one well oiled machine.

Hitachi has information and communications technologies and solutions to resolve any issue your business may have. Enterprise resource planning is all about looking at the big technology picture, then analyzing each of the separate components and getting the parts to function as one whole unit. Patched together systems are sure to cause problems eventually.

Just think of the technology hardware alone used by your business. There are hard drives, servers, routers, printers, telephones, Internet routers and more that often work independent of one another. Yet when there is an issue with a stand alone piece of hardware, you realize that it is not really standing alone.

If your Internet router is not functioning, your employees will not be able to get their email. If your wireless router is not working, employees cannot print documents or connect to the computer network within the office. There are real road blocks on the information highway. The first thing to do is to fix the problems, and the second thing will be to find a solution so this does not happen again.

The Hitachi website at http://www.hitachi.com.sg/ict-solutions/ notes that businesses have multiple software applications, middleware and hardware. Businesses want and need a lot. They need their data to be backed up regularly and securely, they need to know that the server and the desktop computers can communicate, and they need to know that systems integration, project management and on site and remote connections to the server are fully functional.

The certified technology experts at Hitachi can design solutions for your enterprise that will correct issues the business is currently having and prevent problems in the future. Technology has reached a point where it simply is not possible for a business to function well without these enterprise solutions. Although the experts at Hitachi are not employees of your company, they are just as valuable. They function as ongoing consultants that are a critical part of your technology infrastructure. They are valued members of the team that makes the business function optimally on many levels.

There are a number of core benefits that you can gain by opting to use advanced technical solutions for the management and improvement of your existing business operations. This is especially true when you choose to participate in the Microsoft partner program. The tools that this affiliation will give your organization access to can lead to remarkable increases over a very broad range of areas. Best of all, you can enjoy these advantages while experiencing a noticeable decrease in your overhead costs.

One of the greatest benefits that partners gain is the ability to use wholly customizable marketing tools. This can be far cheaper than outsourcing your marketing efforts to a costly, third-party firm. It will also give you far more control in determining the image that you want to project to your clients and prospective clients and the messages that you wish to convey. Thus, not only can you curb your spending in this area, but you can also determine your outcomes with far greater accuracy.

Cloud-based solutions are also readily available to program participants. In fact, this is one of the most valuable options among the core benefits that the partner program supplies. Your data can be stored in virtual space, accessed anywhere and shared at your discretion.

Software solutions in the cloud will free up more space on your own in-house hardware and add another and far greater level of data security. It will even allow you to get a feasible disaster management program for company data in place. This is why virtual storage is highly preferred among business of all sizes and levels of development.

Companies that take part in this program also find that they are far better able to service their customers in an optimal fashion. The advantages of these are both upfront and long-term. Happy customers are more likely to provide repeat business and word of mouth advertising than not and they can also help you build a desirable online image. With excellent customer service, you can also acquire far more goodwill for your organization which can have a considerable and very positive impact on future business valuations.

In addition to cloud-based solutions, there are also a number of on-premises software solutions that participants have access to. These are virtually guaranteed to function seamlessly with other programs that are already in place and they are also designed to be both intuitive and easy to use. Thus, it won’t be necessary to invest a lot of time into bringing employees up to speed, each time a new technical resource is introduced and integrated into the existing operations plan.