The latest trend in Property Management Systems (PMS) is the integration of third party technologies. Of these, the most popular technology is the restaurant POS system. A survey conducted in 2015 enlisted POS system as the most important service a restaurant must integrate into its management.
Like everything else, the evolution of the POS system has been marked by many milestones. It first started with manned cash registers and ended at POS terminals. There have been equal changes in hardware and software. Software changes have been more prominent considering the advancement of data analysis, reporting and pace of payment processing.
4 Reasons Why Restaurants Should Consider Upgrading their POS Solutions
1. Data security: The data traffic in a restaurant is high. A few are critical and carry sensitive information like payment details, personal details, sales chart etc. which cannot be disclosed. This requires a stronger data protection service. A breach in customer protection would be the leaking of personal contact number and address to marketing services outside the restaurant’s immediate interest. Improved data protection and security is offered by a POS upgrade.
2. Mobility: The growth of the business is calculated by its expansion. A restaurant may start off as a 15 seater but extend to multiple areas. A restaurant POS system specific for a limited space will be inefficient in adapting to a larger environment. Also, stationery POS services will fall short in handling the growing business demands. A POS system that offers greater mobility is preferable. mPOS systems, which are gained only through an upgrade, simplify payments, taking orders, and generating order tickets.
3. Feature update and improved service: All restaurant POS systems must be updated to essential features like payment track down, durable data analysis, e-wallet apps, handle debit and credit card transactions, CRM, inventory control, labor management and customer loyalty program.
An outdated POS system does not only slow the business down but introduces more complications. The time taken for ordering and subsequent delivery is stretched. Consolidating the end of the day report is also delayed. All these problems are overcome when the POS system is upgraded.
4. Feedback and complaints: If at any time the staff faces difficulties in handling the POS system or faces frequent glitches, upgrade or change the POS system.
No technology is meant to be immortal. With time, the latest technology from yesterday becomes obsolete. It is best to upgrade regularly instead of waiting for a complete shutdown.